com.yuntongxun.ecsdk

接口 ECDeskManager

public interface ECDeskManager

客服管理接口

嵌套类概要

嵌套类

限定符和类型	接口和说明
static class	ECDeskManager.ECAgentManagerType 会议管理类型
static interface	ECDeskManager.OnAgentEventListener
static interface	ECDeskManager.OnAgentWithUserListener
static interface	ECDeskManager.OnFinishConsultationListener 结束在线客服回调监听接口
static interface	ECDeskManager.OnGetAgentInfoListener
static interface	ECDeskManager.OnQueryQueueListener
static interface	ECDeskManager.OnReadyOrNotListener
static interface	ECDeskManager.OnSendAgentCommandListener
static interface	ECDeskManager.OnSendDeskMessageListener 发送在线客服消息回调监听接口
static interface	ECDeskManager.OnSendUserMessageListener 客服回复消息回调监听接口
static interface	ECDeskManager.OnSetReplyListener
static interface	ECDeskManager.OnStartConsultationListener 发起在线客服回调监听接口
static interface	ECDeskManager.OnSubmitSatisfactionListener 发送满意度回调监听接口
static interface	ECDeskManager.OnUpGradeServiceListener

方法概要

方法

限定符和类型	方法和说明
void	agentLogin(java.lang.String agentId, int servercap, java.lang.String qType, java.util.HashMap agentInfo, ECDeskManager.OnAgentEventListener listener)
void	agentLogout(int qType, ECDeskManager.OnAgentEventListener listener)
void	agentNotReady(ECDeskManager.OnReadyOrNotListener listener)
void	agentQueryAgentInfo(java.lang.String agentId, ECDeskManager.OnGetAgentInfoListener listener)
void	agentQueryQueue(int aType, ECDeskManager.OnQueryQueueListener listener)
void	agentReady(ECDeskManager.OnReadyOrNotListener listener) #####################################
void	agentRejectWithUser(java.lang.String useraccount, ECDeskManager.OnAgentWithUserListener listener)
void	agentStartWithUser(java.lang.String useraccount, java.lang.String data, ECDeskManager.OnAgentWithUserListener listener)
void	agentStartWithUser(java.lang.String useraccount, java.lang.String agentId, java.lang.String type, ECDeskManager.OnAgentWithUserListener listener)
void	agentStopWithUser(java.lang.String useraccount, ECDeskManager.OnAgentWithUserListener listener)
void	finishConsultation(java.lang.String agent, ECDeskManager.OnFinishConsultationListener listener) 退出咨询，结束和座席交流
java.lang.String	getCurrentAgentId()
void	sendAgentCommand(ECDeskManager.ECAgentManagerType type, java.lang.String userAccount, int agentId, int ccsType, java.lang.String data, ECDeskManager.OnSendAgentCommandListener listener)
void	sendtoDeskMessage(ECMessage message, ECDeskManager.OnSendDeskMessageListener listener) 1.
void	sendtoDeskMessageCom(ECMessage message, java.lang.String comId, ECDeskManager.OnSendDeskMessageListener listener)
void	sendtoUserMessage(ECMessage message, ECDeskManager.OnSendUserMessageListener listener) 客服回复用户消息接口
void	sendtoUserMessageCom(ECMessage message, java.lang.String comId, ECDeskManager.OnSendUserMessageListener listener)
void	setCurrentAgentId(java.lang.String agentId)
void	SetReplyLanguage(int type, int qTypea, java.lang.String content, ECDeskManager.OnSetReplyListener listener)
void	startConsultation(java.lang.String osAccount, ECDeskManager.OnStartConsultationListener listener) 已过时。
void	startConsultation(java.lang.String osAccount, int queueType, int serviceUpgradeQueueType, java.lang.String userData, java.lang.String accessId, ECDeskManager.OnStartConsultationListener listener) 开始咨询接口，后台分配坐席，并返回欢迎语
void	startConsultation(java.lang.String osAccount, int queueType, java.lang.String userData, java.lang.String accessId, ECDeskManager.OnStartConsultationListener listener)
void	submitSatisfaction(java.lang.String satisfaction, ECDeskManager.OnSubmitSatisfactionListener listener) ######################################/ /** 发送满意度接口
void	userUpGradeService(ECDeskManager.OnUpGradeServiceListener listener)

方法详细资料

startConsultation

@Deprecated
void startConsultation(java.lang.String osAccount,
                                ECDeskManager.OnStartConsultationListener listener)

已过时。

startConsultation

void startConsultation(java.lang.String osAccount,
                     int queueType,
                     int serviceUpgradeQueueType,
                     java.lang.String userData,
                     java.lang.String accessId,
                     ECDeskManager.OnStartConsultationListener listener)

开始咨询接口，后台分配坐席，并返回欢迎语

参数:

osAccount - 服务号

listener - 回调接口

startConsultation

void startConsultation(java.lang.String osAccount,
                     int queueType,
                     java.lang.String userData,
                     java.lang.String accessId,
                     ECDeskManager.OnStartConsultationListener listener)

finishConsultation

void finishConsultation(java.lang.String agent,
                      ECDeskManager.OnFinishConsultationListener listener)

退出咨询，结束和座席交流

参数:

agent - 服务号

listener - 回调接口

sendtoDeskMessage

void sendtoDeskMessage(ECMessage message,
                     ECDeskManager.OnSendDeskMessageListener listener)

1. 需要支持文本，表情，多媒体附件的发送。 2. 发送的回调通知中需要知道2种状态 a) 发送成功 b) 发送失败 3. 收到坐席反馈消息

参数:

message - 消息

listener - 回调接口

sendtoDeskMessageCom

void sendtoDeskMessageCom(ECMessage message,
                        java.lang.String comId,
                        ECDeskManager.OnSendDeskMessageListener listener)

sendtoUserMessage

void sendtoUserMessage(ECMessage message,
                     ECDeskManager.OnSendUserMessageListener listener)

客服回复用户消息接口

参数:

message - 消息内容

listener - 消息发送结果回调接口

sendtoUserMessageCom

void sendtoUserMessageCom(ECMessage message,
                        java.lang.String comId,
                        ECDeskManager.OnSendUserMessageListener listener)

sendAgentCommand

void sendAgentCommand(ECDeskManager.ECAgentManagerType type,
                    java.lang.String userAccount,
                    int agentId,
                    int ccsType,
                    java.lang.String data,
                    ECDeskManager.OnSendAgentCommandListener listener)

setCurrentAgentId

void setCurrentAgentId(java.lang.String agentId)

getCurrentAgentId

java.lang.String getCurrentAgentId()

agentReady

void agentReady(ECDeskManager.OnReadyOrNotListener listener)

#####################################

agentNotReady

void agentNotReady(ECDeskManager.OnReadyOrNotListener listener)

agentLogin

void agentLogin(java.lang.String agentId,
              int servercap,
              java.lang.String qType,
              java.util.HashMap agentInfo,
              ECDeskManager.OnAgentEventListener listener)

agentLogout

void agentLogout(int qType,
               ECDeskManager.OnAgentEventListener listener)

agentStartWithUser

void agentStartWithUser(java.lang.String useraccount,
                      java.lang.String data,
                      ECDeskManager.OnAgentWithUserListener listener)

agentStartWithUser

void agentStartWithUser(java.lang.String useraccount,
                      java.lang.String agentId,
                      java.lang.String type,
                      ECDeskManager.OnAgentWithUserListener listener)

agentStopWithUser

void agentStopWithUser(java.lang.String useraccount,
                     ECDeskManager.OnAgentWithUserListener listener)

agentRejectWithUser

void agentRejectWithUser(java.lang.String useraccount,
                       ECDeskManager.OnAgentWithUserListener listener)

userUpGradeService

void userUpGradeService(ECDeskManager.OnUpGradeServiceListener listener)

SetReplyLanguage

void SetReplyLanguage(int type,
                    int qTypea,
                    java.lang.String content,
                    ECDeskManager.OnSetReplyListener listener)

agentQueryAgentInfo

void agentQueryAgentInfo(java.lang.String agentId,
                       ECDeskManager.OnGetAgentInfoListener listener)

agentQueryQueue

void agentQueryQueue(int aType,
                   ECDeskManager.OnQueryQueueListener listener)

submitSatisfaction

void submitSatisfaction(java.lang.String satisfaction,
                      ECDeskManager.OnSubmitSatisfactionListener listener)

######################################/ /** 发送满意度接口

参数:

satisfaction - 满意度内容

listener -